Service & support
Installation, maintenance and training from one team
From installation and commissioning to calibration, repair and user training — one team that knows the equipment we supply and documents every visit.
- Established
- 2013
- Offices
- Dubai · London
- Products in our catalogue
- 236
- Business hours
- Monday – Friday, 08:00 – 18:00 (GST)
01 Service log
Six services across the equipment lifecycle
Open a service to see its scope and what you receive at the end of the visit.
01 Installation & commissioning
Scope
Delivery to the room, positioning, connection to utilities and functional checks according to the manufacturer’s installation instructions. We complete the installation checklist together with your biomedical or facility team.
What you receive
- Site readiness check before delivery
- Unpacking, positioning and connection
- Functional and electrical safety checks
- Handover of the installation documentation
02 Preventive maintenance
Scope
Planned inspections and replacement of wear parts at the intervals the manufacturer specifies — to keep each device within specification and reduce unplanned downtime.
What you receive
- Scheduled maintenance visits
- Inspection and cleaning of critical components
- Replacement of wear parts and service kits
- Service report for your equipment file
03 Calibration & validation
Scope
For sterilisers, incubators, ovens, refrigerators, freezers, water baths and centrifuges: verification of temperature, time, speed and other key parameters against reference instruments, with documented results for your quality records.
What you receive
- Parameter verification against reference instruments
- Adjustment where the device allows it
- As-found and as-left results
- Recommended date for the next check
04 Repair & technical support
Scope
Fault diagnosis, repair with manufacturer-approved spare parts and a functional test before the device returns to clinical or laboratory use.
What you receive
- First-line support by phone
- On-site diagnosis
- Manufacturer-approved spare parts
- Functional test after repair
05 User training
Scope
Hands-on sessions for clinical, laboratory and technical staff at installation or later: safe operation, daily care, cleaning and first-line troubleshooting, based on the manufacturer’s instructions for use.
What you receive
- Operator training at your facility
- Cleaning, care and daily checks
- Refresher sessions for new staff
- Attendance record for your training file
06 Product demonstration
Scope
See the equipment working before you decide. We arrange demonstrations for your clinicians or laboratory team — at your facility where the device allows it.
What you receive
- Demonstration with your team
- Technical questions answered by product specialists
- Quotation for the configuration you need
02 How it works
From request to report
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Send the request
Tell us the service you need, the equipment model and serial number, and where it is installed.
You receive: A service request reference
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We confirm the visit
A service coordinator contacts you to clarify the scope, parts and access, and agrees a date with you.
You receive: A confirmed date and scope
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Work on site
Our engineer carries out the work following the manufacturer’s procedures and tests the device before handover.
You receive: A tested device, handed over in person
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Documentation
You receive a written record of the work and results, and a recommendation for the next service date.
You receive: A service report for your equipment file
03 Equipment
Equipment families we supply and support
Service is planned around the manufacturer’s documentation for each product line.
04 Before you request
Information that helps us prepare the visit
- AModel and serial number from the rating plate
- BA short description of the fault or the work needed, including any error codes
- CWhere the device is installed and a contact person on site
- DYour preferred date and any access restrictions
Where do I find the serial number?
On the rating plate or label of the device — usually at the back or underneath — and on the delivery note or installation report.
How do I book a product demonstration?
Choose “Product demonstration” in the service request form, name the product and tell us who will attend. We will propose a date.
Can I request a quotation for spare parts or a service plan?
Yes. Describe what you need in the request or add the products to your quote list, and our team will send a formal quotation.
Need an engineer or a demonstration?
Send a request and our service coordinator will contact you to agree the details.